Please make a reservation in advance if you would like to have a meeting or consult with a craftsman directly. Basically, it will be from 15:00 to 18:00 from Monday to Saturday, but please contact us if you would like to go outside of these hours. We will respond as much as possible. If you come without a reservation, we will give priority to those who are in production or who have made a reservation, so please understand that we cannot respond properly. Please feel free to contact us if you have any questions. *We are closed on Sundays.

For home use, once every two months will provide sufficient sharpness. (Some say once every 3 months) It's time to sharpen when you feel that the sharpness has decreased a little. If you are not confident to sharpen by yourself, please use it. It has been very well received by everyone. We also accept products from other companies. * Scheduled from the 22nd to the end of each month. (Please deposit by the 22nd.) *For mailing, there are card payment, cash on delivery, and bank transfer. (If you pay by credit card, we will send you the URL before shipping.) *Shipping fees, cash on delivery fees, and bank transfer fees are the responsibility of the customer.

Most customers stay the same price If there is an extreme change to the normal product, the labor cost will be added. In that case, we will give you a free estimate before making it, so please do not worry.

① cash on delivery. You can pay with cash or card. * Cash-on-delivery fee is free. ②Bank transfer/postal transfer We will contact you as soon as we are ready to ship. We will ship the product after confirming payment. *Transfer fees are to be borne by the customer. ③Card payment We will send you an email with a dedicated online payment URL before the product is shipped. We accept VISA and MasterCard. *Cash-on-delivery fee will be charged for maintenance. For details, please see Payment Methods.

If you wish to return/exchange/refund the item, please return the item to us within 7 days after the item arrives. In the case of defective products, our workshop will bear the shipping costs for returns and exchanges. However, we cannot accept returns in the following cases. *Products used *Products with your name engraved on the knife/ordered products *Items damaged by the customer *Products that have lost the product label at the time of delivery Customers are responsible for the return shipping fee for non-defective products. The refund will be transferred to the customer's account after the product arrives.

Cancellations cannot be accepted after the name has been engraved. *It is possible if it is before the name is engraved. Please contact us. If the product has been shipped, the customer will be responsible for the shipping and return shipping charges. *Transfer fees are the responsibility of the customer. Please note that ordered products cannot be canceled and cannot be returned or refunded.

In Stock If you would like furoshiki wrapping, we will ship it within 5 business days. If you don't want furoshiki wrapping, it will be shipped within 3 business days. If you wish to engrave your name on the knife, it will be shipped within 7 to 10 business days. *For more information, please see the "Regarding name engraving (FAQ)" below. *We will contact you in advance by e-mail or phone if the delivery is delayed due to the small number of people involved in handwork. Thank you for your understanding. About out of stock and delivery of custom-made products. We will inform you of the delivery details by email or phone. *The average delivery time is 30 to 60 days due to manual work. Some products may require more than 60 days for delivery. In any case, if the item is out of stock, we will contact you by email or phone to inform you of the delivery schedule.

Free if you purchase a knife. Other products are 11,000 yen (including tax) and free shipping. Shipping cost less than 11.000 yen: Within 100cm/10kg Hokkaido 1,400 yen, Tohoku 950 yen, Kanto 750 yen, Chubu 730 yen, Kansai 660 yen, Chugoku 660 yen, Shikoku 580 yen, Kyushu 730 yen, Okinawa 2,200 yen

It is possible. Shipping costs vary by country. Please contact us. Cash on delivery and card payment upon delivery are not available.

It can be delivered directly to the person receiving the gift. *Please refrain from sending invoices that show the price

You can put your name on the knife. You can also enter your favorite words. Hand-carved stamps are kanji, katakana, hiragana, and alphabets are laser engraved. If you want to engrave the name, it will be shipped within 7 to 10 business days because it is requested by a professional engraver. We will provide a service for the name engraving fee.

When ordering, please let us know your name and request a receipt by email, fax, or phone.

Wrapping is free. Please select the type of furoshiki from the product purchase page of web shop.

・Do not use for purposes other than cooking. ・Store in a safe place out of reach of children. ・Because it is a delicate blade, please do not cut hard ingredients or fish bones with a double edge or Yanagiba other than Deba. ・Do not cut frozen food or ice, or use it for other purposes. ・After use, wash with a neutral detergent and wipe dry. ・Do not use dishwasher, dryer or bleach. ・Avoid prolonged contact with metal products as it may cause rust. ・Be careful not to subject it to shocks such as dropping it in the sink or on the floor. ・Do not apply heat such as heating the knife with fire. ・Because it is a hammered knife, we recommend maintenance with a whetstone.

Store name: Tosa Knife Studio Tadokoro Cutlery Seller Name: Tadokoro Cutlery Makoto Tadokoro Makoto Tadokoro Name of Sales Manager Location 5586-24 Hasuke, Tosa City, Kochi Prefecture 781-1143 Phone number 088-854-9912 FAX number 088-854-4100 Email address tadokorohamono@gmail.com Homepage URL tadokorohamono-marushin888.com Product sales ・Product delivery time (if in stock) If you would like furoshiki wrapping, we will ship it within 5 business days. If you don't want furoshiki wrapping, it will be shipped within 3 business days. If you wish to engrave your name on the knife, it will be shipped within 7 to 10 business days. *For more information, please see the "Regarding name engraving (FAQ)" below. *If the delivery is delayed than the above due to the small number of people working by hand, we will contact you in advance by email or phone. Thank you for your understanding. In case of out of stock and delivery of custom-made products ・We will inform you of the delivery date details by e-mail or telephone. *The average delivery time is 30 to 60 days due to manual work. Some products may require more than 60 days for delivery. At any rate, if the item is out of stock, we will contact you by email or phone with the estimated delivery date. *Credit card payment is not possible for made-to-order products. Delivery method ・Delivery processing (major shipping company / post office). *Delivery date and time can be specified. Return Policy ・Please contact us within 7 days after the arrival of the product in case of damage or wrong product after the product arrives. *Shipping costs will be covered by our company. ・If you wish to return a product that is not defective, please return it to us within 7 days after the product arrives. *The customer is responsible for the round-trip shipping fee. ・Refunds will be made within 10 days after the product arrives, so please let us know your bank account. *In the case of credit card payment, it may take up to two months for the refund to be processed depending on the card used. ・However, we cannot accept returns in the following cases. Products used Items with your name on the knife Items that have been scratched or damaged by the customer Items with missing product labels Payment method and timing We accept the following payment methods. ・Bank transfer (prepayment) After confirming payment, we will ship the item. *Please refer to Product sales regarding the number of days. *If the payment cannot be confirmed within 5 days after confirming the order, it will be canceled. ・COD Please pay the product price when the product is delivered. Cash on delivery fees are borne by our company. *We will ship after your order is confirmed. *For the number of days, please see Product sales. *Credit card when purchasing at the workshop We accept VISA, MASTER, DC, and JCB cards. *Credit card payments at Yamato are not possible for overseas shipments. Credit cards cannot be used for quotes and products with price fluctuations other than maintenance and other product sales. Necessary charges other than product price Necessary charges other than product price Consumption tax (10%) *We bear the fees for cash on delivery and bank transfers.